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Your  questions and comments will help us to improve our products and services we offer you. If you think there is something we should know about our services, or if you have any questions, please do not hesitate to get in touch.

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Email: contact@ironkitchen.co.uk

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27 Barton Green
New Malden, , KT3 3HU

Handmade Japanese Cast Iron Teapots and Trivets from IWACHU. Beautifully designed Cookware Sets keeps tea hotter for longer and make it taste better. 

FAQs - IWACHU Cast Iron Japanese Teapots and Trivets - Iron Kitchen

FAQs.

How do I care for a cast iron teapot? Please wash with water ONLY and wipe the outside with dry cloth. More information can be  found in "How to use" in  About > About IWACHU page.

Can put the teapot on the hob or open flame? No, It is not kettle. 

Only Set ARARE (Teapot/Kettle and Trivet) can use on the hob.

More information can be found in "How to use" in About > About IWACHU page.

 How do I make tea using a cast iron teapot?

Same as usual. But we recommend to use loose tea in the strainer. It gives you more flavour.

What else can use the teapot for?

In addition to brewing an excellent cup of tea, an Iron Kitchen ™ IWACHU ™ teapot can be used for hot sake.

Why should I buy a trivet? 

A teapots does look nice with a trivet. It also save your furniture when teapot get hot.

How long will delivery take? 

5-7days from your order.

How much does shipping cost? 

 Currently, the shipping for Standard is £5.00. Standard Plus(3-5days) is £8.00.

What delivery service do you use? 

Various courier company.

Do you ship internationally? 

 No sorry, we do not deliver to addresses outside of the UK.

Do you offer gift-wrapping?  

No. But all the items are in the original box from IWACHU.

How is the teapot packaged? 

 All the items are in the original box from IWACHU.

How do I return or exchanged and item? 

 Please find the information in Shipping Info page.

How do I cancel or modify an order? 

 Please send the notice by email to contact@ironkitchen.co.uk or click the email logo on the top right of the page within 24hours from your order.

Do you have any other questions? 

You can email us on contact@ironkitchen.co.uk or click the email logo on the top right of the page.

FAQs

 

How do I care for a cast iron teapot?

 

Please wash with water ONLY and wipe the outside with dry cloth.

More information can be found in "How to use" in About > About IWACHU page.

 

 

Can I put the teapot on the hob or open flame?

 

No. It is not kettle. 

Only Set ARARE (Teapot/Kettle and Trivet) can use on the hob.

More information can be found in "How to use" in About > About IWACHU page.

 

 

How do I make tea using a cast iron teapot?

 

Same as usual. But we recommend to use loose tea in the strainer. It gives you more flavour.

 

 

What else can use the teapot for?

 

In addition to brewing an excellent cup of tea, an Iron Kitchen ™ IWACHU ™ teapot can be used for hot sake.

 

 

Why should I buy a trivet?

 

A teapots does look nice with a trivet. It also save your furniture when teapot get hot.

 

 

How long will delivery take?

 

5-7days from your order.

 

 

How much does shipping cost?

 

Currently, the shipping for Standard is £5.00. Standard Plus(3-5days) is £8.00.

 

 

What delivery service do you use?

 

Various courier company.

 

 

Do you ship internationally?

 

No sorry, we do not deliver to addresses outside of the UK.

 

 

Do you offer gift-wrapping?

 

No. But all the items are in the original box from IWACHU.

 

 

How is the teapot packaged?

 

All the items are in the original box from IWACHU.

 

 

How do I return or exchange an item?

 

Please find the information in Shipping Info page.

 

 

How do I cancel or modify an order?

 

Please send the notice by email to contact@ironkitchen.co.uk or click the email logo on the top right of the page within 24hours from your order.

 

 

Do you have any other questions?

 

You can email us on contact@ironkitchen.co.uk or click the email logo on the top right of the page.