Contact Us

Use the form on the right to contact us.

Your  questions and comments will help us to improve our products and services we offer you. If you think there is something we should know about our services, or if you have any questions, please do not hesitate to get in touch.

The easiest way to contact us is using our online contact form, or you can e-mail.

Email: contact@ironkitchen.co.uk

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27 Barton Green
New Malden, , KT3 3HU

Handmade Japanese Cast Iron Teapots and Trivets from IWACHU. Beautifully designed Cookware Sets keeps tea hotter for longer and make it taste better. 

Shipping Info - IWACHU Cast Iron Japanese Teapots - Iron Kitchen

Delivery information

Order from the UK website can only be delivered to UK addresses and that in placing an order, the customer confirms that s/he is purchasing the product within the UK.

Return & Refunds

Should you wish to return anything bought from us, please email us on contact@ironkitchen.co.uk or from our Contact page.

 

Delivery & Returns

Delivery Information

 

Orders from the UK website can only be delivered to UK addresses and that in placing an order, the customer confirms that s/he is purchasing the product within the UK.

We currently offer delivery by courier and Royal Mail.

 

The Standard shipping is £5.00 – Delivery in 5 to 7 business days

The Standard Plus shipping is £8.00 - Delivery 3-5 business days

 

Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UK.

 

 

Returns & Refunds

 

Should you wish to return anything bought from us, please email us on contact@ironkitchen.co.uk or from the top right email logo.

 

Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note or the return note needs to be included. If we find that the products have not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. Please note we are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.

 

Upon receipt of your returned goods we will make a refund to your account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. For further information on returns and other Iron Kitchen policies see our website www.ironkitchen.co.uk.

 

 

Rules & Restrictions

 

  • To receive credit, make sure to return items within 14 days of purchase.

  • You must include the return portion of the original packing slip. Make sure that you save copies for your records.

  • Shipping and handling costs and other additional charges are non-refundable.

  • If there is extensive damage to an item upon delivery, report it to the carrier agent and contact us by email.

  • You can expect a refund in the same form of payment originally used for the purchase within five working days of receipt.

  • If an item is returned that does not comply with this Return Policy, we will not refund you. The item will be returned to you at your expense. You will be notified of this and other associated charges. This includes any items that are returned outside the 14 calendar day returns period.

 

 

RETURN INSTRUCTIONS

 

How to make a return:

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts and accessories. All promotional offers must be returned in their entirety. All returned items are inspected before a refund is made and must be returned in good condition to ensure full credit.

Complete the return reason questionnaire on the packing slip and include the slip in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package. Please send to Iron Kitchen at the address below. Postage will be covered by the customer and is non-refundable.

 

As soon as we receive your return, we will notify you by email and proceed with the returns check and validation. Once it has been approved, you can expect your refund to be credited within the next 14 working days. Please note that refund times are dictated by the issuing bank and are outside our control.

 

Please use your return slip. If you have misplaced your return slip, have not received one, please send return items to the following address:

 

Iron Kitchen

27 Barton Green

New Malden

Surrey

KT3 3HU

UK

 

You will not be charged the return handling fee if the return is a result of a manufacturing defect or shipping error.

 

When sending goods, we advise that you obtain a proof of postage certificate.  Please make sure to include all items in the original packaging.  We do not accept any responsibility for orders until they are received.

 

 

Exchanges and replacements

 

If you received a damaged or defective item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange for a different size or colour or for an item in your Basket.